AutoCount GST Functions FAQ

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1. I cannot find or choose certain tax code in my transactions, how can I add them so that I can use it?

For any tax code that you could not select, you may activate them under GST –> Tax Code Maintenance –> Configure GST Malaysia. Search for the tax code that you want, either under input tax or output tax and tick those tax codes that you wish to apply in your business process. For tax codes with 6%, remember to assign a tax account number to them so that the system know the 6% charged will go into which account.



2. Why my output tax amount will appear at the “Others / Lain-lain” part at Item 19 in my GST-03 Form? How do I amend it because I could not key in that column in my online submission at TAP?


This is because you did not set your MSIC Code at your specific account(s) at Account Maintenance. First you need to know which Account Number you did not set MSIC code. You can do this by double clicking on the “Others / Lain-lain” amount and a drill down will prompt and show you what are the Taxable Account Number that is used for this column.



By identifying which Account Number, you will need to go GL –> Account Maintenance. Look for the specific account(s) and select it, click Edit Account and key your MSIC code at the column provided.



*As an additional info, any Sales Related Account should be assigned with MISC code, mainly:

                – Sales Account

                – Sales Adjustment

                – Other incomes


3. Why I can only select my Output Tax in my journal transactions or why I can only select my Input Tax in my journal transactions?

This is because in Journal Entry Transactions, you will need to do an additional step where you select this line is to charge to Supply or Purchase Tax Code before selecting your GST Codes. You can see there is a column Supply / Purchase at your journal entry, S for Supply and P for Purchase. For example if the column is S means you can choose your Supply Tax Codes (SR, ZR etc.) and vice versa.



4. Referring to the previous Question 3, if I had a line which is not related to GST and I do not wish to put OS / OP tax code, I can’t set the Supply / Purchase to empty. Is it safe to leave it like this?

Yes, it is safe to leave the S or P as it is just for filtering purpose on your GST Code Field. We do consider if do not have this field to filter your Supply or Purchase tax code, your GST code field will have too many tax code selections and could increase your chance of selecting the wrong tax code.


5. My transaction is in Local Currency (MYR), but why do I see differences between my Local Total and Total at the footer?

This is because you had made GST adjustment at a column call “Local GST Adjustment” which is wrong. For local currency transactions, you can make adjustment at the column “GST Adjustment”. The column “Local GST Adjustment” is for foreign currency transactions only. This kind of mistake could also cause your bank reconciliation to show unbalance by that amount that you had key at “Local GST Adjustment”. You just need to amend this amount to the correct column and your bank reconciliation will balance back.




6. When I click commit to my GST Processor, it show me error Duplicated Journal Entry Number. How should I tackle this problem?

This is because the next Journal number already exists. In order to fix this you can refer to this article post for step by step guide:


7. Why when sometimes when I want to save a document, there is a small window prompt says that this transaction had been processed by GST processor, do you still want to continue? Is it safe to continue saving it?

Usually if the warning severity is LOW or MEDIUM, it is safe to proceed as these changes will not affect your GST-03 amount which had been submitted. However if you see severity HIGH warning, these are the changes that could cause the GST-03 amount to change, example changing the amount of SALES account which has Standard Rate Tax on it. So if possible try not to allow these severity HIGH changes.


*If you see a window prompt asking you such question, means that you are trying to add new, edit or delete transaction in a period where you had already process your GST. Usually if already run the GST processor and already submit your GST, by right you should not make any changes to the transactions that you had already process. So AutoCount will have this function to track and warn you if try to perform such action (new, edit, delete) to that period which already processed by GST. By default no user can bypass the warning with HIGH severity.


8. Sometimes I find that I can perform or use some of the GST functions (e.g. GST Adjustment) in AutoCount but my colleague can’t, why?

This is because your colleague might not have the access right to use these functions or features. You can go to General Maintenance –> User Maintenance –> Access Right. You can search the GST related access right under AutoCount Accounting tree list.



9. My company purchase fixed asset / capital goods and I wish to declare it at my GST-03 Form item 16. Why after I run my GST Processor, my item 16 column shows 0?

This is because the fixed asset or capital goods purchase that you had key in AutoCount is link to the tax code TX_S. For fixed asset or capital goods that you wish to declare in item 16 of GST-03 Form, you may need to choose the tax code TX_C. If you could not find the tax code TX_C, please refer to Question 1.


10. Custom requires me to submit my company GAF file for audit, where can I generate this file?

You can generate your company GAF file from GST –> GST Instant Info. Set the date of your period by clicking on the Change button located beside the date filter and click refresh. After the summary result is out, you can click on the button Generate GAF and save the file into your PC. The file is the required GAF file which you need to provide to the custom.



11. Why I cannot process my next period GST when I click new in GST Processor? It prompts me an error “Cannot load GST Processor Date. The latest GST Processor not committed yet.”

In order to run GST Processor, you will need to commit the previous period first in order to move on. Please select your previous GST Processor period and click on the button commit.


12. What account should I choose in my Journal Transaction if I wish to perform adjustment?

Let’s keep it simple, for any Supply Tax Code adjustment, you can just select your Sales Account while for Purchase Tax Code adjustment, you can just select your Purchase Account. However, any adjustment amount you will need to key it at the Taxable DR / Taxable CR, not CR or DR. If you key amount at DR / CR, these amount will not be added into your GST-03 Form.



*Actually there will be no posting to your Sales / Purchase account as the taxable DR / CR will only affect your Input tax or Output tax account. However, if you did not select Sales Account, the MSIC code could not be captured. Thus, if wish to adjust Supply Tax code you may select Sales Account, if adjust Purchase Tax code you actually can select any account number.


You may also download the PDF version here: AutoCount GST Functions FAQ